Salesforce Application Support Engineer | WFH Setup

ESOL IT SERVICES INC.; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking a Salesforce Application Support Engineer in the Philippines to provide expert support for Salesforce applications in an enterprise environment.

You will resolve issues, support CPQ processes, and work with teams to maintain reliable day-to-day operations. The role involves troubleshooting, data validation, and coordinating with vendors and business users across regions.

Qualifications

• 5–8 years of experience in Salesforce or related IT/application support roles.
• At least 3 years of experience working with Salesforce in a support, administration, development, CPQ, or integration capacity.
• Good understanding of the Salesforce platform and data model.
• Experience troubleshooting Salesforce application issues.
• Working knowledge of SOQL.

Responsibilities

• Provide L2/L3 support for Salesforce applications.
• Investigate and resolve application issues, service requests, and production incidents.
• Analyze problems related to Salesforce configuration, business processes, integrations, and data.
• Work with internal teams to identify the cause of recurring issues and recommend solutions.
• Support Salesforce CPQ processes, including quoting, pricing, approvals, contracting, renewals, and ordering.
• Assist with Salesforce integrations and investigate issues involving APIs, data synchronization, and connected applications.
• Review system logs, transaction information, and Salesforce data to identify and resolve issues.
• Perform data validation and basic reconciliation when required.
• Assist with application changes, testing, deployments, and post-release verification.
• Participate in incident, problem, and change management activities.
• Document solutions, troubleshooting procedures, and known issues.
• Coordinate with developers, administrators, architects, vendors, and business users to resolve complex concerns.
• Support critical business incidents and communicate progress to relevant stakeholders.

Skills

Salesforce Platform

SOQL

Incident Mgmt

CPQ & Integrations

APIs (REST/SOAP)

Troubleshooting

Communication

Shift Work

On-call Availability

Education

Salesforce certifications

Tools

ERP integrations (SAP/Oracle/NetSuite)

Job description

We are looking for a Salesforce Application Support Engineer to join our team and provide technical support for Salesforce applications used in an enterprise environment.

This position will be responsible for resolving application issues, supporting Salesforce functionality, investigating system and data concerns, and working with technical and business teams to maintain reliable day-to-day operations.

The role may involve working with Salesforce CPQ, integrations, APIs, and other Salesforce-related applications.

Responsibilities

• Provide L2/L3 support for Salesforce applications.

• Investigate and resolve application issues, service requests, and production incidents.

• Analyze problems related to Salesforce configuration, business processes, integrations, and data.

• Work with internal teams to identify the cause of recurring issues and recommend solutions.

• Support Salesforce CPQ processes, including quoting, pricing, approvals, contracting, renewals, and ordering.

• Assist with Salesforce integrations and investigate issues involving APIs, data synchronization, and connected applications.

• Review system logs, transaction information, and Salesforce data to identify and resolve issues.

• Perform data validation and basic reconciliation when required.

• Assist with application changes, testing, deployments, and post-release verification.

• Participate in incident, problem, and change management activities.

• Document solutions, troubleshooting procedures, and known issues.

• Coordinate with developers, administrators, architects, vendors, and business users to resolve complex concerns.

• Support critical business incidents and communicate progress to relevant stakeholders.

Requirements

• 5–8 years of experience in Salesforce or related IT/application support roles.

• At least 3 years of experience working with Salesforce in a support, administration, development, CPQ, or integration capacity.

• Good understanding of the Salesforce platform and data model.

• Experience troubleshooting Salesforce application issues.

• Working knowledge of SOQL.

• Experience handling production incidents and performing problem investigation.

• Good analytical and troubleshooting skills.

• Strong communication and collaboration skills.

• Ability to work with both technical teams and business users.

• Willingness to work on a rotational shift schedule.

• Willingness to provide on-call support when required.

Preferred Experience

Candidates with experience in any of the following will be an advantage:

• Salesforce CPQ

• Quote-to-Cash processes

• Salesforce Billing or Revenue Cloud

• Salesforce integrations

• REST or SOAP APIs

• Middleware or integration platforms

• SQL and data troubleshooting

• ERP integrations such as SAP, Oracle, or NetSuite

• ServiceNow or other IT service management tools

• Salesforce certifications

• Experience supporting global or enterprise applications

Candidate Profile

We welcome candidates from different Salesforce backgrounds, including:

• Salesforce Application Support

• Salesforce Administration

• Salesforce Development

• Salesforce CPQ

• Salesforce Integration

Experience in either Salesforce CPQ or Salesforce Integration is beneficial. Candidates with strong Salesforce support experience and exposure to enterprise applications are also encouraged to apply.

Work Arrangement

• Rotational shifts based on business requirements

• On-call support for critical issues

• Occasional weekend or business-critical period support may be required

• Collaboration with teams across different regions and time zones