Threat Response Coordinator (Makati Site)

Genfinity; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Genfinity in Makati is seeking an experienced security monitoring professional to review live events, coordinate with 911, and monitor properties via surveillance systems. You will respond to threats, provide clear communication, and support improvements across the security workflow.

The role emphasizes staying calm under pressure, effective verbal communication, and collaboration with customer service and engineering teams. Training and on-site duties in Makati are included.

Qualifications

• College degree in any 4-year program.
• Excellent communication and customer service skills.
• Experience in security, emergency dispatch, or surveillance preferred.
• Proficient with computers and basic office software.
• Typing speed of at least 35 WPM.
• Able to communicate calmly under stress.
• Willing to work onsite in Makati and on various shifts.

Responsibilities

• Review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner.
• Provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves.
• Review events that trigger AI security systems on the perimeter of customer homes, businesses and properties; contact the threat via 2-way audio or 911 if needed.
• Provide internal feedback as an advocate for customers, identifying and elevating priority issues and improving processes.
• Assist in providing feedback on internal processes for managing our central security station.
• Work with customer service teams and engineering to refine our system.

Skills

Strong communication

Calm under pressure

Tech-savvy

Typing 35 WPM

Verbal communication

Customer-oriented

Education

College degree (any 4-year course)

Tools

Web browsers

Email

Job description

This position is more than just security—it is the lifeblood of the company. We are looking for someone looking to increase all his or her skills and make a real difference in security.

We are seeking awesome experienced people preferably with background in monitoring, loss prevention, emergency dispatch or alarm call centers to join our team.

We are looking for people who are interested in understanding the inner workings of surveillance monitoring, including the duties of calling 911 Emergency operators in the US. Protecting our customers and giving the best protection available is our top priority.

Involves 40 hours of specialized training, specifically designed around our own unique brand of security.

RESPONSIBILITIES:

• Using in-house technology, you will review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner
• The main function of the position is to provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves
• Core duty is to review any events that trigger our AI security systems on the perimeter of customer’s homes, business and properties. If necessary, you will contact the threat via 2-way audio in the customer’s perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them
• Provide internal feedback as an advocate for customers in the company: Identify and elevate priority issues, build processes to identify and avoid repeat mistakes/issues
• Assist in providing feedback on internal processes for managing our central security station
• Work with customer service teams and engineering to refine our system

QUALIFICATIONS:

• College graduate of any 4-year course
• Strong Communication Skills
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance
• Love of technology! - Proficient in relevant computer applications (i.e. web browsing applications, email etc.)
• Type 35 WPM minimum
• Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought!
• Be comfortable using your voice! You will need to communicate with customers courteously, 911 clearly and concisely, and suspects firmly and confidently!
• We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation
• Be able to work on various shifts and work overtime as needed
• Willing to work onsite in Makati, Metro Manila