Threat Response Coordinator (Pampanga Site)

Genfinity Philippines, Inc.; Mabalacat; On-site; PHP 313,000 - 424,000; Full time

Job summary

Genfinity Philippines, Inc. is seeking personnel for on-site security monitoring. You will review live events, coordinate with 911 dispatch, and trigger alarms or actions to protect customers’ homes and properties.

The role focuses on surveillance monitoring, communicating clearly in high-pressure situations, and collaborating with engineering and customer service to enhance the system. Training and shift work are expected.

Qualifications

• Minimum of college-level education; completion of a four-year degree is preferred.
• Strong communication skills.
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance.
• Love of technology; proficient in relevant computer applications (web browsing, email).
• Type 35 WPM minimum.
• Be proficient in communicating in stressful situations.
• Be comfortable using your voice; communicate clearly with customers, 911, and suspects.
• Willing to intervene and investigate situations without hesitation.
• Be able to work on various shifts and overtime as needed.
• Willing to work onsite in Pampanga.

Responsibilities

• Review actual, live events and determine the plan of action: address the subject, contact 911, trigger a siren or call the homeowner.
• Provide home monitoring via cameras and intervene to warn off trespassers when necessary.
• Review events triggering AI security systems on customer perimeters and address threats via 2-way audio or 911 as needed.
• Provide internal feedback, elevating priority issues and improving processes.
• Assist in providing feedback on internal processes for managing the central security station.
• Collaborate with customer service teams and engineering to refine the system.

Skills

Communication skills

Typing speed 35 WPM

Calm under pressure

Tech-savvy / computer applications

Voice communication

Curious / proactive

Shift work / overtime

Education

College-level education

Four-year degree preferred

Tools

None

Job description

This position is more than just security-it is the lifeblood of the company. We are looking for someone looking to increase all his or her skills and make a real difference in security.

We are seeking awesome experienced people preferably with background in monitoring, loss prevention, emergency dispatch or alarm call centers to join our team.

We are looking for people who are interested in understanding the inner workings of surveillance monitoring, including the duties of calling 911 Emergency operators in the US. Protecting our customers and giving the best protection available is our top priority.

Involves 40 hours of specialized training, specifically designed around our own unique brand of security.

RESPONSIBILITIES:

• Using in-house technology, you will review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner.
• The main function of the position is to provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves.
• Core duty is to review any events that trigger our AI security systems on the perimeter of customer’s homes, business and properties. If necessary, you will contact the threat via 2-way audio in the customer’s perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them.
• Provide internal feedback as an advocate for customers in the company: Identify and elevate priority issues, build processes to identify and avoid repeat mistakes/issues.
• Assist in providing feedback on internal processes for managing our central security station.
• Work with customer service teams and engineering to refine our system.

QUALIFICATIONS:

• Minimum of college-level education; completion of a four-year degree is preferred.
• Strong Communication Skills
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance.
• Love of technology! - Proficient in relevant computer applications (i.e. web browsing applications, email etc.)
• Type 35 WPM minimum.
• Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought!
• Be comfortable using your voice! You will need to communicate with customers courteously, 911 clearly and concisely, and suspects firmly and confidently!
• We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation.
• Be able to work on various shifts and work overtime as needed.
• Willing to work onsite in Pampanga

Earn as much as Php 33,000!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we'll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.