Threat Response Specialist — Onsite

Genfinity; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Genfinity in Makati is seeking an experienced security monitoring professional to review live events, coordinate with 911, and monitor properties via surveillance systems. You will respond to threats, provide clear communication, and support improvements across the security workflow.

The role emphasizes staying calm under pressure, effective verbal communication, and collaboration with customer service and engineering teams. Training and on-site duties in Makati are included.

Qualifications

• College degree in any 4-year program.
• Excellent communication and customer service skills.
• Experience in security, emergency dispatch, or surveillance preferred.
• Proficient with computers and basic office software.
• Typing speed of at least 35 WPM.
• Able to communicate calmly under stress.
• Willing to work onsite in Makati and on various shifts.

Responsibilities

• Review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner.
• Provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves.
• Review events that trigger AI security systems on the perimeter of customer homes, businesses and properties; contact the threat via 2-way audio or 911 if needed.
• Provide internal feedback as an advocate for customers, identifying and elevating priority issues and improving processes.
• Assist in providing feedback on internal processes for managing our central security station.
• Work with customer service teams and engineering to refine our system.

Skills

Strong communication

Calm under pressure

Tech-savvy

Typing 35 WPM

Verbal communication

Customer-oriented

Education

College degree (any 4-year course)

Tools

Web browsers

Email

Job description

Genfinity in Makati is seeking an experienced security monitoring professional to review live events, coordinate with 911, and monitor properties via surveillance systems. You will respond to threats, provide clear communication, and support improvements across the security workflow.

The role emphasizes staying calm under pressure, effective verbal communication, and collaboration with customer service and engineering teams. Training and on-site duties in Makati are included.