Thai-Speaking Support Analyst: Customer Champion & Troubleshooter

MRI India; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO coverage

Job summary

MRI Software is seeking a proactive Support Analyst to champion customer needs for maintenance projects in Thailand. You will own issues, coordinate with engineers, and document in English and Thai, aligning with Thai Time (ICT) for coverage.

The role requires English and Thai fluency, empathy, and strong organizational skills to handle fast-paced, multi-tasking environments while maintaining professionalism.

Qualifications

• Diploma/degree in CS/engineering or equivalent.
• Minimum one year helpdesk or related tech support experience.
• Fluent in English and Thai for written and spoken communication.

Responsibilities

• Take ownership of customer issues and act as primary contact.
• Analyze root causes and coordinate with consultants/engineers.
• Resolve escalations quickly and maintain documentation in English and Thai.
• Communicate with Thai-speaking stakeholders and ensure timely resolutions.

Skills

Customer service

Communication

Problem solving

Time management

Empathetic

Detail oriented

Work under pressure

Team collaboration

Education

Bachelor's or Diploma in Computer Science/Engineering or equivalent

Tools

SQL

Microsoft Office

Facilities management systems

Job description

MRI Software is seeking a proactive Support Analyst to champion customer needs for maintenance projects in Thailand. You will own issues, coordinate with engineers, and document in English and Thai, aligning with Thai Time (ICT) for coverage.

The role requires English and Thai fluency, empathy, and strong organizational skills to handle fast-paced, multi-tasking environments while maintaining professionalism.