Thai-Speaking Product Support Analyst: CX & Tech Specialist

3M

Taguig

Presencial

PHP 279.000 - 446.000

Tempo integral

Há 9 dias

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Resumo da vaga

3M in the Philippines seeks a Pace Level 2 analyst to handle escalated customer issues with deeper technical knowledge. You will coordinate with Level 1, apply advanced troubleshooting, document cases in Salesforce, and collaborate across product, marketing, and service teams to deliver resolution and improve the customer experience.

Responsibilities include training Level 1 staff, generating performance reports, and contributing to knowledge base updates.

Qualificações

Bachelor's degree from an accredited institution.
Knowledge on theories and practices, applied to one discipline within customer service.
Minimum of one year experience in customer support services
Knowledge in English and Thai (Writing, Speaking, Listening and Reading) are required for this role.

Responsabilidades

Address and resolve escalated customer issues that require advanced troubleshooting skills.
Coordinate and manage the preparation and shipment of free sample goods to resolve customer complaints.
Provide advanced technical support for products or services.
Process refund and replacement for end-user.
Maintain detailed records of customer interactions, issues, and resolutions in Salesforce.
Collaborate with Level 1 support, Application Engineer, Quality, Business Groups and other departments to resolve complex issues.