Product Application & Customer Experience Analyst (Thai Speaker)

3M Vietnam; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

3M Vietnam is seeking a PACE Level 2 analyst to address escalated customer inquiries with deeper technical knowledge. You will provide advanced troubleshooting, support products, and document cases in Salesforce. You will collaborate with Level 1, product, and marketing teams, mentor junior staff, and contribute to knowledge bases.

You will work in a dynamic customer support environment, ensuring high-quality service, timely resolutions, and ongoing process improvements across multiple teams.

Qualifications

• Bachelor's degree from an accredited institution.
• Experience in customer support or service roles.
• Proficient in English and Thai (reading, writing, speaking, listening).

Responsibilities

• Handle escalated customer issues requiring advanced troubleshooting.
• Provide technical and product support via phone, email, or chat.
• Maintain records of interactions in Salesforce.
• Collaborate with cross-functional teams to resolve complex issues.
• Assist in training Level 1 staff and contribute to knowledge base.

Skills

Customer service knowledge

English and Thai language proficiency

Cross-functional collaboration

Active listening

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

3M Customer Service systems

Job description

3M Vietnam is seeking a PACE Level 2 analyst to address escalated customer inquiries with deeper technical knowledge. You will provide advanced troubleshooting, support products, and document cases in Salesforce. You will collaborate with Level 1, product, and marketing teams, mentor junior staff, and contribute to knowledge bases.

You will work in a dynamic customer support environment, ensuring high-quality service, timely resolutions, and ongoing process improvements across multiple teams.