Finance Customer Support Specialist (Thai Speaker)

Tap Growth ai; Muntinlupa; On-site; PHP 223,000 - 446,000; Full time

Job summary

Tap Growth ai is seeking a Finance Customer Support Specialist fluent in Thai to join our team in the Philippines. You will handle daily invoicing, AR/AP/GL tasks, and reconcile customer accounts while ensuring accuracy and timely responses.

The ideal candidate has 2+ years in customer support, fluent Thai and English, and strong MS Office skills. Experience with Oracle/MFG Pro ERP is highly valued, and you should be ready to work flexible hours.

Qualifications

• Minimum of 2 years of experience in customer support or related field.
• Fluency in Thai and English, both spoken and written.
• Experience with AR/AP/GL modules using ERP Systems (Oracle/MFG Pro).
• Advanced skills in MS Office applications such as Excel and Google applications.
• Excellent work habits, including willingness to work the hours necessary to get the job done.

Responsibilities

• Create Daily Sales Invoicing, Recharges, Debit and Credit Notes through manual or automated process.
• Monitor daily shipments, validate sales order, and print and send reviewed invoices to customers.
• Allocate customer payments to accounts and specific invoices daily.
• Coordinate with customers regarding queries and disputes. (Thai and English Communication required)
• Reconcile customer statements and provide status updates of customer accounts.
• Receive, review, and verify invoices and payment requests for accuracy, proper authorization, and coding.

Skills

Customer support

Thai language

English language

ERP systems

Excel

Google Apps

Tools

Oracle / MFG Pro ERP

MS Office

Google Apps

Job description

We are looking for a dedicated and enthusiastic Finance Customer Support Specialist who is fluent in Thai to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction while maintaining a positive brand image.

What You'll Do:

• Responsible for the creation of Daily Sales Invoicing, Recharges, Debit and Credit Notes through manual or automated process.
• Monitor daily shipments, validate sales order, and print and send reviewed invoices to customers.
• Allocate customer payments to accounts and specific invoices daily.
• Coordinate with customers regarding queries and disputes. (Thai and English Communication required)
• Reconcile customer statements and provide status updates of customer accounts.
• Receive, review, and verify invoices and payment requests for accuracy, proper authorization, and coding.

What We're Looking For:

• Minimum of 2 years of experience in customer support or related field.
• Fluency in Thai and English, both spoken and written.
• Experience with AR/AP/GL modules using ERP Systems (Oracle/MFG Pro).
• Advanced skills in MS Office applications such as Excel and Google applications.
• Excellent work habits, including willingness to work the hours necessary to get the job done.