Thai Speaking IT Helpdesk Support

CXC; Makati; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Annual bonus

Non-taxable allowance

Health insurance

Leave benefits

Training provided

Job summary

CXC in the Philippines is seeking a Thai-speaking IT Helpdesk Support Specialist to provide first-level technical support to internal users. This role offers comprehensive training to help you start or advance a career in IT support.

You will handle Level 1 inquiries via phone, email, and ticketing systems, log and track tickets, and deliver friendly, solution-focused service. Rotational shifts including weekends and public holidays are required.

Qualifications

• Fluent in Thai and English (spoken and written).
• Bachelor's degree preferred; candidates with relevant experience may also be considered.
• Prior IT support experience is an advantage but not required.

Responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

Skills

Thai language

English language

Communication

Problem solving

Education

Bachelor's degree preferred

Job description

We are looking for Thai-speaking IT Helpdesk Support Specialists to provide first-level technical support to internal users. This is an excellent opportunity for candidates looking to start or grow their career in IT support, with comprehensive training provided.

Key Responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

Requirements

• Fluent in Thai and English (spoken and written).
• Strong communication and problem-solving skills.
• Bachelor's degree preferred; candidates with relevant experience may also be considered.
• Prior IT support experience is an advantage but not required.
• Willing to work rotational shifts, including weekends and public holidays.

What You'll Receive

• Competitive monthly salary
• Guaranteed annual bonus (up to 14 months' pay)
• Monthly non-taxable allowance
• Medical (HMO), life, health, and accident insurance
• Leave benefits and other employee perks
• Full training provided (2-3 weeks)

Schedule: Rotational shifts (Day), including weekends and public holidays