Thai-Speaking Customer Issue Resolver Analyst

3M; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

3M Global Service Center, Philippines, seeks a Customer Issue Resolution Analyst to manage complaint handling and credit/collections processes. You will log issues, analyze root causes, coordinate with quality, operations, and service teams, and communicate resolutions to customers in a professional manner.

The role requires 2+ years in CIR/Billing/Collections, strong English skills, and Thai language proficiency, with a focus on data-driven problem solving and cross-functional collaboration.

Qualifications

• Bachelor’s degree is generally required.
• At least 2 years in a CIR/Billing/Credit and Collections role.
• Knowledge of customer service theories and practices.
• High proficiency in Thai – reading, writing, speaking, listening.
• Ability to communicate in English (spoken and written).
• Proven ability to coordinate tasks.
• Detail-oriented with strong operational process comfort.
• Collaborative team player with analytical skills.
• Experience with multiple organizations, countries, and processes.
• Proficiency with Excel and Microsoft Office; training and certifications up to date.
• Salesforce experience.

Responsibilities

• Log and log customer complaints; analyze details for root cause.
• Coordinate with cross-functional teams to investigate and resolve issues.
• Communicate resolutions and updates to customers.
• Maintain accurate complaint records per procedures.
• Identify trends and escalate when needed.
• Support ongoing improvements to customer experience and product quality.
• Prepare internal summary reports.

Skills

Customer service

Communication

Analytical thinking

Documentation

Education

Bachelor's degree

Tools

Excel

Salesforce

Microsoft Office

Job description

3M Global Service Center, Philippines, seeks a Customer Issue Resolution Analyst to manage complaint handling and credit/collections processes. You will log issues, analyze root causes, coordinate with quality, operations, and service teams, and communicate resolutions to customers in a professional manner.

The role requires 2+ years in CIR/Billing/Collections, strong English skills, and Thai language proficiency, with a focus on data-driven problem solving and cross-functional collaboration.