End-to-End Customer Issue Resolution Specialist

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 502,000 - 670,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES in Taguig is seeking a Customer Issue Resolution specialist with experience in billing, collections and finance processes. You will own end-to-end CIR activities, liaise with customers and internal teams, and drive timely, accurate resolution of issues.

You will analyze data in ERP/CRM systems, use Excel and Power BI to monitor metrics, support continuous improvement, and communicate clearly in English to diverse stakeholders.

Qualifications

• Bachelor's degree with at least 2 years in finance, AR/Collections or pricing.
• Experience with ERP and CRM systems.
• Strong Excel skills including conditional formulas, VLOOKUP and pivots.

Responsibilities

• Lead end-to-end CIR activities for billing, disputes and collections.
• Collaborate with customers and internal teams to resolve CIR issues.
• Communicate clearly via email and telephone.
• Process past-due collections and correct billing errors promptly.
• Support data-driven improvements and cross-functional projects.
• Contribute to process improvements and quality culture.

Skills

Finance

AR/Collections

Pricing

Excel

Communication

Problem solving

Attention to detail

Cross-functional collaboration

Time management

English communication

Education

Bachelor's degree

Tools

ERP systems

CRM systems

Power BI

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES in Taguig is seeking a Customer Issue Resolution specialist with experience in billing, collections and finance processes. You will own end-to-end CIR activities, liaise with customers and internal teams, and drive timely, accurate resolution of issues.

You will analyze data in ERP/CRM systems, use Excel and Power BI to monitor metrics, support continuous improvement, and communicate clearly in English to diverse stakeholders.