Customer Resolution & Credit Specialist

3m

Taguig

On-site

PHP 600,000 - 900,000

Full time

3 days ago

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Job summary

3M Global Service Center in the Philippines is seeking a Customer Issue Resolution Analyst (TH) to manage end-to-end CIR activities including credit and collections and complaints management. You will log, analyze, coordinate with cross-functional teams, and communicate resolutions to customers while maintaining thorough records.

The role requires Thai language proficiency, strong English communication, and experience with Excel and Salesforce.

Qualifications

Bachelor's degree required.
At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collections role.
High proficiency in Thai (reading, writing, speaking, listening).
Proficient in English communication.
Strong skills in Excel and Microsoft Office.

Responsibilities

Receive and log customer complaints through designated channels.
Analyze complaint details to determine root cause and required actions.
Coordinate with cross-functional teams to investigate and resolve issues.
Communicate resolutions and status updates to customers.
Maintain accurate complaint records per company procedures.
Prepare aging reports and support month-end AR processes.
Identify trends and elevate issues as needed.
Contribute to continuous improvement of customer experience and product/service quality.