Thai-English Bilingual Voice Support Specialist

WNS; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Structured career path

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, is a leading AI-powered operations and transformation partner serving 700+ clients across multiple industries. The role involves engaging bilingual English/Thai customers via voice, resolving inquiries, and maintaining meticulous CRM records.

A solid customer service background and accurate data entry are essential. The position offers a structured career path, training opportunities, and benefits including free HMO coverage from day one.

Qualifications

• High school diploma or equivalent required.
• 2+ years voice experience in bilingual support is required.
• Strong verbal and written communication; ability to handle complex situations.

Responsibilities

• Engage bilingual English/Thai customers via voice to address inquiries and requests.
• Collaborate with internal teams to resolve complex issues; escalate when needed.
• Maintain detailed records in the CRM system with accuracy.
• Stay updated on product policies and industry regulations.

Skills

Bilingual English/Thai

Customer service experience

Excellent communication

Data entry accuracy

Education

Grade 12 / Senior High School

Tools

CRM software

MS Office

Job description

WNS, part of Capgemini, is a leading AI-powered operations and transformation partner serving 700+ clients across multiple industries. The role involves engaging bilingual English/Thai customers via voice, resolving inquiries, and maintaining meticulous CRM records.

A solid customer service background and accurate data entry are essential. The position offers a structured career path, training opportunities, and benefits including free HMO coverage from day one.