Mandarin Bilingual Specialist

WNS; Manila; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Structured career path

Growing team opportunities

Safe work environment

Free HMO coverage from Day 1

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, is hiring for a bilingual English/Mandarin contact center specialist in Manila. You will handle voice inquiries, collaborate with teams, and maintain CRM records.

The role offers a structured career path, free HMO from Day 1, and ongoing training to develop product knowledge and customer service skills, with opportunities to grow within the organization.

Qualifications

• Grade 12/Matric/High School in any field.
• 2+ years voice experience in bilingual support.
• Strong verbal and written communication; handle complex situations.
• Empathy and problem-solving skills.
• Detail-oriented with high accuracy in data entry.
• Ability to multitask and manage time in a fast-paced environment.
• Flexibility to work various shifts including evenings, weekends and holidays.

Responsibilities

• Engage with bilingual (English and Mandarin) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; escape cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Skills

Bilingual English/Mandarin

Voice support experience

Verbal & written communication

Empathy & problem-solving

Data entry accuracy

Multitasking

CRM software proficiency

Education

Grade 12 / Matric / High School

Tools

CRM Software

MS Office

Job description

Job Description:

Company Description

WNS, part of Capgemini,is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us?

We promise our employees to experiencerole clarity, coaching and mentoring, professional development and structured career path through our 5 people promisesand keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety ofbest in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through ourWNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Engage with bilingual (English and Mandarin) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; escape cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Qualifications

• Grade 12/Matric/High School Gr. in any field.
• Prior 2+ years voice experience in proficient bilingual support is must.
• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Proficiency in using CRM software and MS office.

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves

We can also process you virtually every weekday between 10:30AM to 4:00PM.

Requirements: