Test & Equipment Technician

Asurion; Calamba; On-site; PHP 300,000 - 420,000; Full time

Job summary

Asurion in the Philippines (Laguna/Calamba) seeks a frontline test and equipment support technician to detect, contain, troubleshoot, repair, and verify simple-to-moderate equipment issues while maintaining safety, quality, and uptime.

You will perform PM and calibration, support engineering trials, escalate complex problems, and contribute to continuous improvement using AI-assisted troubleshooting and digital workflows.

Qualifications

• Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Tech, or related field.
• Typically 1–3 years of relevant test, equipment, maintenance, automation, or manufacturing technical-support experience.
• Ability to independently resolve routine and simple-to-moderate equipment issues.
• Strong safety, quality, compliance, and standards discipline.
• Experience using AI-assisted troubleshooting resources is a plus.

Responsibilities

• Execute frontline test and equipment support to detect, contain, troubleshoot, repair, and verify equipment issues.
• Perform preventive maintenance, calibration support, and maintenance documentation.
• Detect and contain alarms and out-of-spec conditions using OCAP and escalation criteria.
• Escalate complex issues to B3 or Engineering with evidence and history.
• Use equipment-health dashboards and digital workflows to support troubleshooting.
• Provide shift communication and technical handover; coach less-experienced technicians.

Skills

Mechanical fundamentals

Electrical fundamentals

Equipment setup

PM methodology

Calibration

Troubleshooting/repair

Test/Instrumentation

AI tools

Education

Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Technology, Computer Technology, or a related technical discipline

Tools

Digital workflows

AI-assisted troubleshooting

Job description

Independently execute frontline test and equipment support to detect, contain, troubleshoot, repair, and verify simple-to-moderate equipment issues while maintaining safety, quality, equipment availability, and disciplined escalation to B3 or Engineering.

• Execute equipment setup, operation, inspection, preventive maintenance, calibration support, and frontline technical response in accordance with approved standards.

• Detect and contain equipment alarms, failures, test abnormalities, and out-of-specification conditions using defined OCAP and escalation criteria.

• Troubleshoot and resolve simple-to-moderate mechanical, electrical, test, or equipment issues using instrumentation, manuals, data, and established methods.

• Verify equipment recovery, test performance, and safe operating condition following repair, adjustment, maintenance, or containment.

• Perform and document PM, calibration support, equipment checks, repairs, spare-parts replacement, and maintenance history.

• Support equipment qualification, buy-off, engineering trials, installations, and controlled changes under Engineering direction.

• Collect and review downtime, failure, alarm, and maintenance data to support RCA, reliability, OEE, MTBF, and improvement activities.

• Execute approved corrective actions and support updates to OCAP, troubleshooting guides, PM standards, and technical documentation.

• Use equipment-health dashboards, automated workflows, digital knowledge systems, and approved AI-assisted troubleshooting resources.

• Escalate recurring, complex, systemic, or specification-changing issues to B3/P2 with clear evidence and troubleshooting history.

Qualifications: Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Technology, Computer Technology, or a related technical discipline. Relevant equipment or technical certifications are preferred.

Experience

• Typically 1–3 years of relevant test, equipment, maintenance, automation, or manufacturing technical-support experience.
• Demonstrated ability to independently resolve routine and simple-to-moderate equipment issues.

Core and Leadership:

• Strong safety, quality, compliance, and standards discipline
• Independent execution within defined procedures
• Structured troubleshooting and fact-based problem solving
• Ownership from containment through verification
• Effective shift communication and technical handover
• Team collaboration and basic coaching of less-experienced technicians
• Continuous-improvement and recurrence-prevention mindset
• Working knowledge of digital workflows and approved AI tools

Functional:

• Detect → Contain → Troubleshoot → Verify → Escalate by Complexity → Prevent Recurrence
• Frontline equipment recovery and technical execution
• PM/calibration compliance and maintenance documentation
• Basic RCA/7QC and corrective-action support
• Equipment availability, downtime, OEE/MTBF awareness
• Lean/CI and reliability improvement support

Technical:

• Mechanical/electrical fundamentals - Proficient
• Equipment setup/operation - Proficient
• PM methodology/execution - Proficient
• Calibration/metrology - Working Knowledge
• Test/RF/instrumentation - Working Knowledge, where applicable
• Troubleshooting/repair - Proficient
• Equipment qualification/buy-off - Working Knowledge
• Equipment FMEA/standards/OCAP - Working Knowledge
• Reliability/OEE/MTBF - Awareness/Working Knowledge
• Equipment health analytics and AI-assisted troubleshooting - Working Knowledge

Mechanical/electrical fundamentals; equipment setup; PM; calibration; troubleshooting/repair; equipment qualification; basic reliability/OEE/MTBF awareness.