Territory Experience Transformation Lead

Globe Telecom; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

Globe Telecom in Taguig, Philippines is seeking candidates to drive Territory Experience transformation for Mobile. The role involves converting customer insights into actionable strategies and building strong engagement to ensure a high-quality customer experience.

The successful candidate will focus on defining metrics, generating insights, and executing plans across territories, while fostering a community of engagement and accountability.

Responsibilities

• Define and track TX metrics at territory level.
• Generate actionable insights from customer, network, and business data.
• Translate insights into clear, prioritized territory action plans.
• Drive disciplined execution and track progress of TX initiatives.
• Build and mobilize a community of TX champions.

Job description

Globe Telecom in Taguig, Philippines is seeking candidates to drive Territory Experience transformation for Mobile. The role involves converting customer insights into actionable strategies and building strong engagement to ensure a high-quality customer experience.

The successful candidate will focus on defining metrics, generating insights, and executing plans across territories, while fostering a community of engagement and accountability.