Territory Experience Architect

Globe Telecom, Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Globe Telecom, Inc. is seeking a role focused on Driving Territory Experience (TX) transformation for Mobile, turning customer insights into focused actions to deliver consistent, high‑quality experiences across territories.

You will define TX metrics, translate insights into prioritized action plans, and ensure disciplined execution with cross‑functional alignment. The position emphasizes building a community of TX champions, enabling teams with tools and best practices, and delivering

Qualifications

• Experience applying customer insights to drive initiatives across multiple territories.
• Ability to translate metrics into actionable plans and targets.
• Strong collaboration with cross-functional teams to ensure execution.

Responsibilities

• Territory Experience Measurement: Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level.
• Territory Experience Action Planning: Translate insights into clear, prioritized territory action plans; align teams.
• Territory Experience Execution: Drive disciplined execution and track progress of TX initiatives; remove blockers.
• Territory Experience Engagement: Build and mobilize a community of TX champions; lead cadences and enable teams.

Skills

TX transformation

Territory engagement

Data insights

Cross-functional alignment

KPI tracking

Job description

Globe Telecom, Inc. is seeking a role focused on Driving Territory Experience (TX) transformation for Mobile, turning customer insights into focused actions to deliver consistent, high‑quality experiences across territories.

You will define TX metrics, translate insights into prioritized action plans, and ensure disciplined execution with cross‑functional alignment. The position emphasizes building a community of TX champions, enabling teams with tools and best practices, and delivering