Regional Strategy Execution Expert

Globe Telecom; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

Globe Telecom in Taguig, Philippines is seeking candidates to drive Territory Experience transformation for Mobile. The role involves converting customer insights into actionable strategies and building strong engagement to ensure a high-quality customer experience.

The successful candidate will focus on defining metrics, generating insights, and executing plans across territories, while fostering a community of engagement and accountability.

Responsibilities

• Define and track TX metrics at territory level.
• Generate actionable insights from customer, network, and business data.
• Translate insights into clear, prioritized territory action plans.
• Drive disciplined execution and track progress of TX initiatives.
• Build and mobilize a community of TX champions.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Drives Territory Experience (TX) transformation for Mobile by converting customer insights into clear actions, ensuring disciplined execution, and building strong engagement across territories to deliver consistent, high-quality customer experience.

Role Summary

Drive Territory Experience (TX) transformation for Mobile by turning customer insights into focused actions, ensuring strong execution, and building engagement across territories to deliver consistent, high-quality experience.

Key Responsibilities

• Territory Experience Measurement
• Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level
• Generate actionable insights from customer, network, and business data
• Territory Experience Action Planning
• Translate insights into clear, prioritized territory action plans
• Align cross-functional teams on key interventions and targets
• Territory Experience Execution
• Drive disciplined execution and track progress of TX initiatives
• Remove blockers and ensure accountability on actions
• Territory Experience Engagement
• Build and mobilize a community of TX champions
• Lead cadences and enable teams with tools and best practices

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.