Strategy Execution & Customer Experience Lead

Globe Telecom, Inc.; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines seeks a Strategy Execution & Customer Experience Manager to drive enterprise process management, KPI tracking, and data-driven governance across the organization.

The role focuses on delivering measurable CX improvements while aligning Sales, Marketing, Product and Operations with the company’s strategic goals. You will oversee VoC programs, map customer journeys, and ensure initiatives are on time and within budget, enabling world-class customer

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or related field; MBA preferred.
• 3 years of progressive leadership in Strategy Execution, Strategic Planning, or related field.
• Experience in designing and leading Enterprise Process Management (EPM) or large-scale BPM initiatives.
• Proven CX strategy experience that improves loyalty and retention.
• Strong analytical skills to translate data into actionable direction.

Responsibilities

• Support governance for strategy execution, monitor progress, and drive corrective action.
• Oversee mapping, design, optimization, and standardization of core processes.
• Track KPIs and provide data-driven updates to the executive team.
• Drive CX journey mapping and design to identify pain points and implement improvements.
• Collaborate with Sales, Marketing, Product and Operations to ensure top-notch customer interactions.

Skills

Strategic Leadership

Data Analysis

Cross-functional Collaboration

KPI Tracking

Process Improvement

CX Strategy

Education

Bachelor's degree

MBA or advanced degree

Tools

Lean Six Sigma

Job description

Globe Telecom, Inc. in the Philippines seeks a Strategy Execution & Customer Experience Manager to drive enterprise process management, KPI tracking, and data-driven governance across the organization.

The role focuses on delivering measurable CX improvements while aligning Sales, Marketing, Product and Operations with the company’s strategic goals. You will oversee VoC programs, map customer journeys, and ensure initiatives are on time and within budget, enabling world-class customer