Regional Strategy Execution Expert

Globe Telecom, Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Globe Telecom, Inc. is seeking a role focused on Driving Territory Experience (TX) transformation for Mobile, turning customer insights into focused actions to deliver consistent, high‑quality experiences across territories.

You will define TX metrics, translate insights into prioritized action plans, and ensure disciplined execution with cross‑functional alignment. The position emphasizes building a community of TX champions, enabling teams with tools and best practices, and delivering

Qualifications

• Experience applying customer insights to drive initiatives across multiple territories.
• Ability to translate metrics into actionable plans and targets.
• Strong collaboration with cross-functional teams to ensure execution.

Responsibilities

• Territory Experience Measurement: Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level.
• Territory Experience Action Planning: Translate insights into clear, prioritized territory action plans; align teams.
• Territory Experience Execution: Drive disciplined execution and track progress of TX initiatives; remove blockers.
• Territory Experience Engagement: Build and mobilize a community of TX champions; lead cadences and enable teams.

Skills

TX transformation

Territory engagement

Data insights

Cross-functional alignment

KPI tracking

Job description

Job Description

Drives Territory Experience (TX) transformation for Mobile by converting customer insights into clear actions, ensuring disciplined execution, and building strong engagement across territories to deliver consistent, high-quality customer experience.

Role Summary

Drive Territory Experience (TX) transformation for Mobile by turning customer insights into focused actions, ensuring strong execution, and building engagement across territories to deliver consistent, high-quality experience.

Key Responsibilities

1. 1) Territory Experience Measurement Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level Generate actionable insights from customer, network, and business data

2. 2) Territory Experience Action Planning Translate insights into clear, prioritized territory action plans Align cross-functional teams on key interventions and targets

3. 3) Territory Experience Execution Drive disciplined execution and track progress of TX initiatives Remove blockers and ensure accountability on actions

4. 4) Territory Experience Engagement Build and mobilize a community of TX champions Lead cadences and enable teams with tools and best practices

Equal Opportunity Employer

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe)

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.