Tenant Relation Specialist- Cebu

Filinvest Development Corporation; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A major retail mall in Cebu is searching for a Tenant Relation Specialist who will coordinate the opening of new and existing tenant stores. The candidate must ensure timely communication and compliance with mall requirements and act as a liaison for technical aspects of tenant renovations. Responsibilities include conducting briefings, preparing management reports, and participating in emergency drills. Strong communication and coordination skills are essential for this role.

Qualifications

• Must have strong communication skills for tenant interactions.
• Ability to coordinate between multiple departments effectively.
• Knowledgeable about mall house rules and construction requirements.

Responsibilities

• Facilitates requirements for constructing tenants to ensure timely openings.
• Acts as a liaison for technical requirements and tenant communications.
• Conducts house rules briefings with tenants before store openings.
• Prepares management reports on tenant status and activities.
• Participates in emergency drills and safety audits.

Skills

Coordination

Communication

Knowledge of mall operations

Technical understanding of construction

Job description

About the job Tenant Relation Specialist- Cebu

Cebu City, Cebu, Philippines Festival Supermall Inc.

Ensures facilitation and/or coordination of requirements of constructing tenants (new tenants and/or renovating existing tenants) with the objective that tenants open on time under minimal supervision of superior.

• Ensures timely and smooth turn-over of space to incoming (new tenants).
• Advises tenants on mall requirements for renovating tenants (existing tenants).
• Coordinates schedule of design briefing with incoming/existing tenant, Engineering and Leasing if necessary.
• Conducts briefing on house rules for constructing/renovating tenants.
• Acts as liaison between tenant and Engineering on technical requirements: submission of plans, transmittal to Engineering, maintenance of a logbook for proper recording of construction/renovation tenants, and relaying information related to construction works on time to concerned parties.
• Ensures completeness of Pre-construction checklist form.
• Conducts house rules briefing with tenants, its representatives, and its employees before store opening.
• Well versed in mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).
• Ensures completeness of Pre-Operations Checklist.
• Well-versed in the documentation requirements before store opening.
• Participates in the technical inspection conducted by Engineering during tenant renovation.
• Knowledgeable of the technical complexities of construction requirements.
• Relays on time pertinent information to concerned parties.
• Attends to tenant concerns/inquiries and coordinates the same with different departments.
• Recommends courses of action.
• Communicates verbally or in writing on tenant concerns.
• Participates in the collection initiated by Billing & Collection Department activity.
• Facilitates insurance claim of concerned parties.
• Assists during the inventory of tenant damaged items due to water leak, etc.
• Attends witness incidents such as water leaks, fire, etc.
• Reviews insurance of merchants and closely monitors its expiry date.
• Monitors tenant enrollment to Bio-augmentation and Kitchen exhaust program.
• Monitors tenant enrollment to Pest Control program.
• Initiates safety audit inspection of existing tenants and follows through compliance.
• Handles egressing tenants:
• Conducts egress briefing.
• Observes timely turnover of space.
• Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease Admin Section.
• Prepares and submits management reports, performance review (monthly):
• Operating tenants update (monthly).
• Insurance update (monthly).
• Weekly progress report on constructing and renovating tenants.
• Egress report.
• Participates in emergency drills (fire and earthquake) and joins the emergency response team of the mall.
• Performs other mall operations related tasks as may be deemed necessary and/or directed by the Mall Operations Heads.