TELESALES OFFICER

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Telesales Officer to generate qualified sales opportunities among SME clients, promoting deposits and digital banking products while qualifying needs. You will endorse leads to Product Specialists and conduct follow-ups across multiple channels to drive engagement and conversions.

Role requires familiarity with business banking products and CRM tools, with 2–3 years in telesales or related fields.

Qualifications

• Bachelor’s degree in Business Administration, Marketing Management, Banking and Finance, Economics, Entrepreneurship, or Mass Communication.
• 2–3 years of experience in telesales, telemarketing, contact center sales, business development, business banking, or customer acquisition.
• Knowledge in business banking products, Salesforce CRM, Talkdesk, or similar dialer systems.
• Strong sales, communication, and presentation skills.

Responsibilities

• Conduct outbound sales calls and discovery conversations with assigned SME clients to identify banking needs and generate qualified sales opportunities.
• Promote Corporate Checking Accounts, Maxi-One Accounts, BizLink Check Writing, P2M QR, and other approved solutions to increase deposits and product penetration.
• Qualify client requirements and endorse viable opportunities to Product Specialists for conversion and onboarding.
• Execute structured follow-up activities through calls, emails, SMS, and Salesforce & Talkdesk workflows to improve client engagement and conversion outcomes.
• Maintain accurate documentation of client interactions, opportunities, and productivity metrics in Salesforce and approved systems.

Skills

Outbound sales calls

Qualifying opportunities

CRM proficiency

Client discovery

Sales communication

Education

Bachelor’s Degree in Business Administration

Marketing Management

Banking and Finance

Economics

Entrepreneurship

Mass Communication

Tools

Salesforce

Talkdesk

CRM systems

Job description

The Telesales Officer is responsible for generating qualified salesopportunities by engaging SME clients, promoting deposit and digital bankingproducts, qualifying client needs, endorsing leads to Product Specialists,conducting follow‑ups across multiple channels, and maintaining accuraterecords in Salesforce and other approved systems.

CoreResponsibilities

• Conductsoutbound sales calls and discovery conversations with assigned SME clients toidentify banking needs and generate qualified sales opportunities
• PromotesCorporate Checking Accounts, Maxi‑One Accounts, BizLink Check Writing, P2M QR,and other approved solutions to increase deposits and product penetration
• Qualifiesclient requirements and endorses viable opportunities to Product Specialistsfor conversion and onboarding
• Executesstructured follow‑up activities through calls, emails, SMS, and Salesforce& Talkdesk workflows to improve client engagement and conversion outcomes
• Maintainsaccurate documentation of client interactions, opportunities, and productivitymetrics in Salesforce and approved systems

Qualifications

• Bachelor’sDegree in Business Administration, Marketing Management, Banking and Finance,Economics, Entrepreneurship, or Mass Communication
• At least2–3 years of experience in telesales, telemarketing, contact center sales,business development, business banking, or customer acquisition
• Knowledgein business banking products, Salesforce CRM, Talkdesk, or similar dialersystems
• Good skillsin sales and business development, communication, and presentation