Telesales Agent

DynamIQ Enterprise Solution Inc.; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

DynamIQ Enterprise Solution Inc. in Quezon City, Metro Manila, is seeking a proactive Telesales Associate to introduce SAP Business One and related ERP solutions to potential clients. The role emphasizes understanding customer needs, presenting value, and achieving sales targets.

You will work onsite with a team to document client information, nurture inquiries, and close opportunities through persuasive communication. Prior customer service or telemarketing experience is preferred.

Qualifications

• Bachelor's/College degree required.
• Experience in customer service or telemarketing.
• Willing to work onsite in Quezon City, Philippines.
• Strong communication and interpersonal skills.
• Knowledge of SAP Business One or other ERP systems is a plus.

Responsibilities

• Conduct calls to potential clients and introduce the products and services.
• Ask relevant questions to understand the customer's needs and respond to customer inquiries regarding the products.
• Meet or exceed weekly and monthly telesales goals.
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes.
• Accurately document the customers' personal information including company name, industry, contact person, phone number, address, and other information.
• Persuasively engage the customer in conversation to explain how SAP Business One can add value to their organization.
• Provide excellent customer service and ensure a positive experience for clients.
• Work with team members to meet sales and performance goals.

Skills

Excellent communication and Interper..

Education

Bachelor's/College degree

Tools

SAP Business One

ERP systems

Job description

• Conduct calls to potential clients and introduce the products and services to them
• Ask relevant questions to understand the customer's needs and respond to customer inquiries regarding the products
• Work with team members to meet sales and performance goals
• Meet or exceed projected weekly and monthly Telesales goals
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes
• Accurately document the customers' personal information including company name, industry, contact person, phone number, address, and other information
• Persuasively engage the customer in conversation to explain how SAP Business One can add value to their organization
• Provide excellent customer service and ensure a positive experience for clients

Key Responsibilities

• Conduct calls to potential clients and introduce the products and services to them
• Ask relevant questions to understand the customer's needs and respond to customer inquiries regarding the products
• Work with team members to meet sales and performance goals
• Meet or exceed projected weekly and monthly Telesales goals
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes
• Accurately document the customers' personal information including company name, industry, contact person, phone number, address, and other information
• Persuasively engage the customer in conversation to explain how SAP Business One can add value to their organization
• Provide excellent customer service and ensure a positive experience for clients

Qualifications

• Candidate must possess at least a Bachelor's/College degree
• Has an experience in customer service or telemarketing
• Able to accept constructive criticism and continually improve sales techniques
• Ability to promote products or services using persuasive language techniques
• Excellent communication and interpersonal skills
• Knowledge of SAP Business One and other ERP systems is an advantage
• Must be willing to work ONSITE