Telesales Agent

MWMSC; Cavite City; On-site; PHP 300,000 - 420,000; Full time

Job summary

A leading marketing service company in Cavite City is seeking an experienced telesales representative to handle inbound/outbound calls and convert leads into appointments or sales. The role includes conducting needs analysis, presenting solutions, and managing a customer database. Candidates with strong communication skills and experience in sales will excel in this full-time position.

Qualifications

• Bachelor's degree is required.
• 1–3 years of on-site telesales experience.
• Strong communication and listening skills.

Responsibilities

• Handle inbound/outbound calls to qualify and convert digital leads into appointments or sales.
• Follow up on leads from social media, ads, website inquiries, and CRM assignments.
• Conduct needs analysis, present solutions, and close deals through phone-based selling.
• Execute lead nurturing via call sequences, scripts, and follow-up schedules.
• Update CRM with accurate call notes, lead status, next steps, and pipeline progress.
• Manage customer database records, ensuring data completeness and lead history tracking.
• Coordinate with Digital Marketing & SNS teams to improve lead quality and conversion outcomes.
• Track telesales KPIs like call volume, contact rate, and conversion rate.
• Handle objections professionally and maintain strong customer experience.
• Support retention and upselling through post-sale follow-ups.

Skills

Telesales

Lead qualification

CRM

Education

Bachelor's degree

Tools

CRM software

Job description

On-site - Cavite 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Handle inbound/outbound calls to qualify and convert digital leads into appointments or sales
• Follow up on leads from social media, ads, website inquiries, and CRM assignments
• Conduct needs analysis, present solutions, and close deals through phone-based selling
• Execute lead nurturing via call sequences, scripts, and follow-up schedules (call/SMS/email)
• Update CRM with accurate call notes, lead status, next steps, and pipeline progress
• Manage customer database records, ensuring data completeness and lead history tracking
• Coordinate with Digital Marketing & SNS teams to improve lead quality and conversion outcomes
• Track telesales KPIs (call volume, contact rate, conversion rate, show-up rate, sales, revenue)
• Handle objections professionally and maintain strong customer experience and brand tone
• Support retention and upselling through post-sale follow-ups and customer reactivation calls