Telesales Agent

MWMSC; Las Piñas; On-site; PHP 223,000 - 446,000; Full time

Job summary

A leading marketing service company in Las Piñas is seeking a sales professional to handle inbound and outbound calls for converting digital leads into appointments or sales. Responsibilities include following up on leads, conducting needs analysis, nurturing leads, and managing CRM entries. The ideal candidate will ensure a positive customer experience, support retention, and track key performance indicators in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls to qualify and convert digital leads into appointments or sales.
• Follow up on leads from social media, ads, website inquiries, and CRM assignments.
• Conduct needs analysis, present solutions, and close deals through phone-based selling.
• Execute lead nurturing via call sequences, scripts, and follow-up schedules (call/SMS/email).
• Update CRM with accurate call notes, lead status, next steps, and pipeline progress.
• Manage customer database records, ensuring data completeness and lead history tracking.
• Coordinate with Digital Marketing & SNS teams to improve lead quality and conversion outcomes.
• Track telesales KPIs (call volume, contact rate, conversion rate, show-up rate, sales, revenue).
• Handle objections professionally and maintain strong customer experience and brand tone.
• Support retention and upselling through post-sale follow-ups and customer reactivation calls.

Job description

Job Description

Government Mandated Benefits

• Handle inbound/outbound calls to qualify and convert digital leads into appointments or sales
• Follow up on leads from social media, ads, website inquiries, and CRM assignments
• Conduct needs analysis, present solutions, and close deals through phone-based selling
• Execute lead nurturing via call sequences, scripts, and follow-up schedules (call/SMS/email)
• Update CRM with accurate call notes, lead status, next steps, and pipeline progress
• Manage customer database records, ensuring data completeness and lead history tracking
• Coordinate with Digital Marketing & SNS teams to improve lead quality and conversion outcomes
• Track telesales KPIs (call volume, contact rate, conversion rate, show‑up rate, sales, revenue)
• Handle objections professionally and maintain strong customer experience and brand tone
• Support retention and upselling through post‑sale follow‑ups and customer reactivation calls