Telemarketing Team Lead

JuanHand; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JuanHand is seeking an experienced TeleSales Lead in the Philippines to drive monthly/quarterly sales strategies and lead a growing team. You will coach TLs, optimize staffing, and mentor performance while aligning with local regulations and fintech considerations.

The role emphasizes data-driven decision making, process standardization, and risk/compliance awareness, with fluency in English and Filipino. Join a fast-growing fintech environment.

Qualifications

• 5+ years in Telemarketing/TeleSales with leadership responsibilities.
• 2+ years in team management handling 10+ members is a plus.
• Experience in the Philippine market and familiarity with TeleSales regulations and risk management.
• Fintech industry experience is highly preferred.

Responsibilities

• Develop and execute monthly/quarterly sales strategies to meet KPIs.
• Coach and mentor Team Leaders to optimize staffing, performance evaluation, and training programs.
• Standardize TeleSales workflows and analyze key metrics to identify improvements.
• Ensure adherence to local Philippines regulations and company policies.

Skills

Team leadership

Telemarketing/TeleSales

Data-driven decision making

English & Filipino communication

Regulatory compliance

Job description

Key Responsibilities:

• Strategic Leadership: Develop and execute monthly/quarterly sales strategies to meet KPIs.
• Team Management:
• Coach and mentor TLs to optimize staffing, performance evaluation, and training programs.
• Enhance team productivity by providing data - driven insights and providing advice on localized incentive strategies.
• Process Optimization:
• Standardize TeleSales workflows and analyze key metrics (e.g., call duration, number of calls, etc.) to identify improvement opportunities.
• Compliance & Risk Control: Ensure adherence to Philippines local regulations (e.g., data privacy laws, TeleSales compliance) and company policies.

Requirements and Qualifications

• 5+ years in Telemarketing/TeleSales, with at least 2 years in team management roles (experience managing 10+ members is a plus).
• Proven track record in the Philippine market and TeleSales regulations and risk management
• Fintech industry experience is highly preferred.
• Strong leadership with expertise in motivating local teams.
• Able to communicate in English and Filipino