Telemarketing Executive

MicroSourcing; Manila; On-site; PHP 223,200 - 468,720; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

Paid time-off with cash conversion

Life insurance

Competitive rewards

Job summary

MicroSourcing is seeking a Telemarketing Executive in Eastwood, Quezon City, Metro Manila, Philippines. This hybrid (full-time) role involves joining a small team to achieve sales targets with guidance from a team leader.

You will engage donors to pitch sales, handle objections, and upsell or cross-sell services while maintaining CRM data and meeting prescribed targets. A collaborative environment and opportunities for growth are highlighted in this role.

Responsibilities

• Work as part of a small team unit to achieve stipulated sales goals with coaching.
• Ensure contact rate / fixed rate of leads within targets.
• Engage donors with a friendly attitude to pitch sales for acquisition, conversion, upgrade & reactivation products.
• Overcome hesitations to close sales.
• Maximise opportunities to upsell or cross-sell services to meet donor needs/capability.
• Maintain accurate customer information, leads and contacts in CRM.
• Identify and log customer remarks to facilitate improvements in satisfaction.
• Raise accurate fulfilment/processing requests to the processing team.
• Act on or assign the next steps for each customer per call centre guidelines.
• Suggest process improvements and participate in call centre initiatives for increased effectiveness.
• Be ready to adapt and settle into the new role quickly.
• Maintain a positive work environment that fosters collaboration among team members.
• Participate in any sales/marketing activities or duties as required by management.

Job description

Job Title

Telemarketing Executive

Location

Eastwood, Quezon City, Metro Manila, Philippines

Work Setup

Hybrid (Full-Time)

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

• Work as part of a small team unit to achieve stipulated sales goals with the guidance and coaching of a team leader.
• Ensure contact rate/fixed rate of leads are within stipulated targets set.
• Engage donors with a friendly attitude for an opportunity to pitch the sale for acquisition, conversion, upgrade & reactivation products.
• Work through initial hesitations and concerns of donors in order to be able to make sales.
• Maximise opportunities to upsell or cross‑sell services to meet donor needs/capability.
• Maintain accurate customer information, leads and contacts in customer profiles (CRM).
• Identify and log positive and negative customer remarks to facilitate improvements in customer satisfaction.
• Raise accurate fulfilment/processing requests to the processing team (related to new sales and reactivation).
• Act on or assign the next steps for each customer according to call centre guidelines.
• Make suggestions on process improvements and participate in call centre initiatives for increased effectiveness.
• Ready to adapt and settle into the new role quickly.
• Maintain a positive work environment that fosters collaboration among the team members.
• To participate in any sales/marketing activities or duties as and when required by the management.