Telemarketing and Customer Service Associate

SGS Philippines; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

SGS Philippines invites applications for a Telemarketing and Customer Service Associate based in Makati. The role focuses on driving sales growth and delivering exceptional client service within a global leadership company.

Responsibilities include handling inquiries, promoting products, maintaining client relationships, coordinating with operations, and supporting marketing and business development teams. Fresh graduates with strong English/Filipino skills are welcome. On-site daily in Makati.

Qualifications

• Fresh college graduate in Business, Marketing, or related course.
• Fluent in Pilipino with high-level written and verbal English skills.
• Proactive approach to responsibilities.
• Ability to interact confidently with executives and departments.
• Ability to multi-task and work effectively under time constraints.
• Efficient time management with attention to detail and organization.
• Professional mannerisms, discretion, and client service orientation.
• Willingness to report on-site daily in Makati.
• Knowledge of selling techniques and ability to achieve tangible results.
• Understanding of related field including trends, competitors, processes.

Responsibilities

• Prepare individual sales action plans aligned with sales strategy to meet revenue targets.
• Answer inbound sales inquiries about products, services, and promotions.
• Communicate client brand value and service benefits to potential customers.
• Use selling and customer service techniques to identify customer needs and drive sales.
• Ensure timely submission of client information and follow-up.
• Prepare and submit accurate sales activity reports.
• Resolve customer complaints by addressing problems and reporting to managers.
• Maintain positive relationships with clients through regular contact.
• Coordinate with clients to prevent service discontinuation.
• Liaise with technical/operations teams for smooth handover and execution.
• Support marketing strategy and business development teams as needed.
• Assist with invoicing and collection support as directed by the Business Manager.
• Maintain awareness of SGS services to maximize sales opportunities.
• Forward potential opportunities to other Business Lines as appropriate.
• Adhere to SGS health and safety policies.
• Comply with SGS Code of Integrity and Professional Conduct.
• Perform other duties as assigned for departmental goals.

Skills

Fresh college graduate in Business/マーケ

Fluent in Pilipino

High-level English skills

Proactive approach

Interacts confidently with executives

Multi-tasking under time constraints

Attention to detail

Excellent communication and organizing

IT systems proficiency (MS Office)

Education

Bachelor's degree in Business, Marketing or related

Tools

MS Office

Job description

Join SGS as a Telemarketing and Customer Service Associate to drive sales growth and deliver exceptional client service in a global leader company.

Your Role

Key responsibilities include:

• Prepare individual sales action plans aligned with overall sales strategy to meet revenue targets.
• Answer inbound sales inquiries about products, services, and promotions.
• Communicate client brand value and service benefits to potential customers, building strong rapport.
• Use effective selling and customer service techniques to identify customer needs and drive sales.
• Ensure timely and professional submission of client information and follow-up.
• Prepare and submit accurate sales activity reports.
• Resolve customer complaints by addressing problems, developing solutions, and reporting to managers.
• Maintain positive relationships with current and potential clients through regular contact.
• Coordinate with clients to prevent service discontinuation.
• Liaise with technical/operations teams to ensure smooth handover and execution of business.
• Support marketing strategy and business development teams as needed.
• Assist with invoicing and collection support as directed by the Business Manager.
• Maintain awareness of all SGS services to maximize sales opportunities.
• Forward potential opportunities to other Business Lines as appropriate.
• Adopt safe behavior in line with SGS health and safety policies.
• Comply with SGS Code of Integrity and Professional Conduct.
• Perform other duties as assigned for departmental goals or personal development.

About You

The company is looking for:

• Fresh college graduate in Business, Marketing, or related course.
• Fluent in Pilipino with high-level written and verbal English skills.
• Proactive approach to responsibilities.
• Ability to interact confidently with executives and departments.
• Ability to multi-task and work effectively under time constraints.
• Efficient time management, excellent attention to detail, communication, and organization skills.
• Professional mannerisms, discretion, and client service orientation.
• Quick learner with ability to learn new systems, products, and services.
• Willingness to report on-site daily in Makati.
• Knowledge of state-of-the-art selling techniques and ability to achieve tangible results.
• Extensive knowledge of related field including main actors, trends, competitors, processes, and regulatory frameworks.
• Ability to write, appraise, and negotiate detailed contracts and commercial agreements.
• Ability to present detailed concepts in presentations.
• Flexible approach to work and ability to adapt to a rapidly changing environment.
• Ability to work independently with high autonomy.
• Proficiency in IT systems, particularly MS Office applications.
• Excellent interpersonal and communication skills.

Report this job