Entertainment & Connectivity Support

Stark Asia Solutions Inc.; Pateros; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Allowances included in package

Night differential on top of package

HMO upon regularization

Annual performance bonuses

Job summary

Stark Asia Solutions Inc. is seeking an Entertainment & Connectivity Support professional to guide customers through troubleshooting and resolve account concerns.

This onsite role at BGC, Taguig offers a ₱20,000–₱25,000 monthly package, with allowances, night differential, HMO upon regularization, and annual performance bonuses. Responsibilities include handling inquiries across channels, providing accurate service information, performing basic troubleshooting, documenting interactions, and

Qualifications

• No BPO experience required; fresh graduates welcome to apply.
• Senior High School or High School (Old Curriculum) required.
• Strong English communication and customer-service mindset.
• Onsite work in BGC (Taguig) with shifting or graveyard schedule.

Responsibilities

• Handle customer inquiries and account concerns across channels.
• Provide accurate information on telco and video streaming services.
• Perform basic troubleshooting of technical or service issues.
• Document interactions and escalate complex concerns as needed.
• Maintain quality, productivity, and customer satisfaction standards.

Skills

Good English communication

Customer-service oriented

Willingness to learn

Flexible schedule

Education

Senior High School / High School (Old Curriculum)

Job description

As a Entertainment & Connectivity Support, you will serve as the heartbeat of our client relations for premier telco and video streaming services. You will guide customers through troubleshooting, resolve account concerns with confidence, and turn everyday interactions into seamless, high-impact service experiences.

Salary Package: ₱20,000 – ₱25,000

Additional Perks: Allowances included in the package, night differential on top of the package, HMO upon regularization, and annual performance bonuses!

Work Setup: Onsite - BGC, Taguig

Responsibilities

• Handle customer inquiries and account concerns promptly across available communication channels.
• Provide accurate information and expert assistance regarding telco and video streaming services.
• Perform basic troubleshooting and resolve customer technical or service issues efficiently.
• Document customer interactions accurately and elevate complex concerns when necessary.
• Meet and maintain quality, productivity, and customer satisfaction standards.

Qualifications

• Open to candidates with no BPO experience needed; fresh graduates are warmly welcome to apply.
• At least a Senior High School Graduate or High School Graduate (Old Curriculum).
• Good English communication skills, customer-service oriented, and a strong willingness to learn.
• Flexible and amenable to working onsite in BGC on a shifting or graveyard schedule.