Customer Service Representative (CSR) – Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City seeks a customer care specialist to handle inbound calls about telecommunications products and services. You will resolve inquiries, update account information, and provide clear information on policies and promotions.

The role requires at least a high-school diploma (new or old curriculum) and a B2 level of English, with strong communication skills.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).
• At least B2 English communication proficiency.
• Customer Care Experience (CCE) is preferred but not required.
• Willing to work onsite.
• Strong verbal and written communication skills.
• Basic computer navigation and typing skills.
• Ability to work in a fast-paced environment and adapt to shifting schedules.

Responsibilities

• Handle inbound customer calls regarding telecommunications products and services.
• Resolve customer inquiries, billing concerns, technical issues, and account-related requests.
• Provide accurate information about products, services, promotions, and company policies.
• Document customer interactions and update account information in the system.
• Escalate complex issues to the appropriate department when necessary.
• Maintain professionalism and empathy while delivering high-quality customer service.
• Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Adhere to company policies, procedures, and compliance standards.

Skills

B2 English

Verbal communication

Written communication

Typing skills

Computer navigation

Customer service mindset

Problem solving

Education

Senior High School Graduate (New Curriculum)

High School Graduate (Old Curriculum)

Job description

• Handle inbound customer calls regarding telecommunications products and services.
• Resolve customer inquiries, billing concerns, technical issues, and account-related requests.
• Provide accurate information about products, services, promotions, and company policies.
• Document customer interactions and update account information in the system.
• Escalate complex issues to the appropriate department when necessary.
• Maintain professionalism and empathy while delivering high-quality customer service.
• Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Adhere to company policies, procedures, and compliance standards.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).
• At least B2 English communication proficiency.
• Customer Care Experience (CCE) is preferred but not required.
• Willing to work onsite.
• Strong verbal and written communication skills.
• Basic computer navigation and typing skills.
• Ability to work in a fast-paced environment and adapt to shifting schedules.
• Customer-oriented mindset with strong problem-solving skills.