Urgent Hiring: Telecommunications Account (CSR) – Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative to handle inbound calls related to mobile and internet services. You will explain products, resolve basic issues, and process account updates while maintaining precise customer records.

The role requires a minimum of 6 months in telecom customer service or telco collections, B2 English, and willingness to work onsite in Davao with shifting schedules, including weekends and holidays if needed.

Qualifications

• 6 months of Telecommunications Customer Service experience or 6 months of Telco Collections experience.
• B2 English (Upper-Intermediate) communication skills.
• Willing to work onsite in Davao.
• Willing to work on shifting schedules, including weekends and holidays if required.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Handle inbound customer service calls for telecommunications products and services.
• Respond to customer inquiries regarding billing, account information, plans, and service-related concerns.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate when necessary.
• Process account updates, service requests, and other customer transactions accurately.
• Maintain detailed and accurate customer records in the system.
• Meet quality assurance, productivity, and customer satisfaction metrics.
• Follow company policies and compliance guidelines during every customer interaction.

Skills

B2 English

Customer service

Telephone support

Education

Senior High School Graduate (New Curriculum)

Job description

As a Customer Service Representative for a Telecommunications account, you will handle inbound customer calls related to mobile, internet, and other telecommunications services. You will provide timely resolutions to customer concerns, explain products and services, troubleshoot basic issues, process account requests, and ensure a positive customer experience while meeting company performance standards.

Key Responsibilities

• Handle inbound customer service calls for telecommunications products and services.

• Respond to customer inquiries regarding billing, account information, plans, and service-related concerns.

• Troubleshoot basic technical issues and provide appropriate solutions or escalated when necessary.

• Process account updates, service requests, and other customer transactions accurately.

• Maintain detailed and accurate customer records in the system.

• Meet quality assurance, productivity, and customer satisfaction metrics.

• Follow company policies and compliance guidelines during every customer interaction.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).

• Minimum of 6 months of Telecommunications Customer Service experience or 6 months of Telco Collections experience.

• B2 (Upper-Intermediate) English communication skills.

• Willing to work onsite in Davao.

• Willing to work on shifting schedules, including weekends and holidays if required.

• Strong customer service, communication, and problem-solving skills.