Apply Now! Customer Service Representative – (Telecommunications Acc.)Davao City

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is seeking an onsite customer service advocate to handle inbound calls related to telecommunications products and services.

The role requires B2 English proficiency, strong communication, and the ability to work shifting schedules. You will assist with billing, activation, and technical support while documenting interactions and following privacy guidelines.

Qualifications

• B2 English proficiency required.
• Strong communication and interpersonal skills essential.
• Customer contact experience preferred but not required.

Responsibilities

• Handle inbound customer calls related to telecommunications products and services.
• Assist customers with billing concerns, account inquiries, service activation, and technical support.
• Resolve customer issues promptly with professionalism and empathy.
• Accurately document customer interactions and update account information.
• Meet or exceed performance metrics for quality, productivity, and customer satisfaction.
• Follow company policies, procedures, and data privacy guidelines.
• Promote additional products or services when appropriate.

Skills

B2 English proficiency

Strong communication

Interpersonal skills

Customer contact experience

Problem solving

Education

Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum)

Job description

• Handle inbound customer calls related to telecommunications products and services.

• Assist customers with billing concerns, account inquiries, service activation, and technical support.

• Resolve customer issues promptly while maintaining a high level of professionalism and empathy.

• Accurately document customer interactions and update account information.

• Meet or exceed company performance metrics, including quality, productivity, and customer satisfaction.

• Follow company policies, procedures, and data privacy guidelines.

• Promote additional products or services when appropriate.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).

• B2 English proficiency (able to communicate effectively in English).

• Customer Contact Experience (CCE) is preferred but not required.

• Strong communication, problem-solving, and interpersonal skills.

• Willing to work onsite in Davao.

• Flexible to work on shifting schedules, weekends, and holidays if required.