Telecom Tech Support Specialist | Network & Connectivity

Imperial Network Inc.; Tanza; On-site; PHP 201,000 - 312,000; Full time

Job summary

Imperial Network Inc. is seeking a Telecom Technical Support Representative to provide technical assistance to customers experiencing issues with internet and data services.

You will troubleshoot connectivity problems, guide customers through solutions, and ensure timely resolution of service disruptions in line with company standards. The role requires knowledge of Windows, Office, networking, and hardware, with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related IT course.
• Fresh graduates are encouraged to apply.
• Previous experience in technical support, help desk, or IT support is an advantage.
• Knowledgeable in Windows operating systems, Microsoft Office, networking, and computer hardware.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Willing to work on shifting schedules, weekends, or holidays if required.

Skills

Analytical and troubleshooting skills

Verbal and written communication

Independent and team collaboration

Willing to work shifts weekends/holid—

Education

Bachelor's degree in IT/CS/CE/IS or related IT course

Job description

Imperial Network Inc. is seeking a Telecom Technical Support Representative to provide technical assistance to customers experiencing issues with internet and data services.

You will troubleshoot connectivity problems, guide customers through solutions, and ensure timely resolution of service disruptions in line with company standards. The role requires knowledge of Windows, Office, networking, and hardware, with strong analytical and communication skills.