Remote Telecom Support Specialist - Customer Tech Expert

Metacom Careers; Iloilo; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is seeking a Telecommunications Support Specialist to provide frontline technical support for customers using our telecommunications products and services. You will diagnose issues, guide customers through troubleshooting and device configuration, and document interactions for quality service.

Ideal candidates demonstrate strong problem-solving, excellent verbal and written communication, and meticulous record-keeping.

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.

Responsibilities

• Ability to manage customer inquiries efficiently and effectively.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Job description

Metacom Careers is seeking a Telecommunications Support Specialist to provide frontline technical support for customers using our telecommunications products and services. You will diagnose issues, guide customers through troubleshooting and device configuration, and document interactions for quality service.

Ideal candidates demonstrate strong problem-solving, excellent verbal and written communication, and meticulous record-keeping.