Telecom Customer Support Specialist — Growth & Paid Training

Metacom Careers; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO and healthcare

13th Month Pay

Career growth opportunities

Incentives and rewards

Paid training

Government-mandated benefits

Job summary

Metacom Careers is seeking a Telecommunications Customer Support Specialist to assist customers with inquiries about telecom products and services, on-site in your local area. The role focuses on delivering high-quality support, resolving billing and service requests, and guiding customers to suitable solutions.

The ideal candidate has good English communication, basic computer skills, and is customer-service oriented.

Qualifications

• High School diploma or equivalent.
• No Call Center/BPO experience required.
• Good English communication skills.
• Basic computer and navigation skills.
• Customer-service oriented and willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Assist customers with inquiries about telecommunications products and services.
• Handle concerns related to billing, accounts, plans, and service requests.
• Troubleshoot basic service and technical issues.
• Provide accurate information and recommend appropriate solutions.
• Document customer interactions and update account information.
• Deliver a positive customer experience while meeting service quality standards.

Skills

Good English communication skills

Basic computer skills

Customer-service oriented

Willing to work onsite

Education

High School graduate

Job description

Metacom Careers is seeking a Telecommunications Customer Support Specialist to assist customers with inquiries about telecom products and services, on-site in your local area. The role focuses on delivering high-quality support, resolving billing and service requests, and guiding customers to suitable solutions.

The ideal candidate has good English communication, basic computer skills, and is customer-service oriented.