Telecom Service Delivery Specialist – Enterprise & Fibre

Acquire Intelligence; Pasig; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Car in 2023 (awards eligibility)

Job summary

Acquire Intelligence is seeking a Service Delivery Specialist to manage provisioning and activation of enterprise telecom services, including NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and TPG/Vocus fibre. You will coordinate with internal teams and customers to ensure orders are delivered on time and within SLA.

The role focuses on end-to-end service provisioning, activation, MAC handling, and proactive carrier communication, with a strong emphasis on accuracy in reporting

Qualifications

• Experience in telecom service delivery or provisioning.
• Exposure to NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and/or TPG/Vocus fibre.
• Strong coordination and stakeholder management skills.
• High attention to detail and accuracy in reporting.
• Ability to manage multiple orders in an SLA and KPI-driven environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage end-to-end provisioning of telecom services within SLA and KPI targets.
• Complete service activations and meet key delivery milestones.
• Handle MACs (Moves, Adds, and Changes) as required.
• Monitor order progress and proactively follow up with carriers.
• Provide clear and timely updates to customers and stakeholders.

Skills

Telecom provisioning

Coordination

Stakeholder mgmt

Reporting accuracy

Communication

Problem solving

Job description

Acquire Intelligence is seeking a Service Delivery Specialist to manage provisioning and activation of enterprise telecom services, including NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and TPG/Vocus fibre. You will coordinate with internal teams and customers to ensure orders are delivered on time and within SLA.

The role focuses on end-to-end service provisioning, activation, MAC handling, and proactive carrier communication, with a strong emphasis on accuracy in reporting