Telecom Support & Solutions Specialist

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Telecom Customer Service Representative to assist customers with mobile, internet, accounts, and telecom services. You will listen, diagnose, and guide customers toward clear solutions, learning products and tools along the way.

This role emphasizes clear communication, problem solving, and patience to handle diverse conversations.

Qualifications

• Excellent spoken and written English.
• Ability to communicate clearly with diverse customers.
• Ability to understand problems and explain solutions simply.
• Willingness to learn telecom products and services.
• Patient, calm, and able to handle frustrated customers.
• Good listening before responding.
• Ability to stay organized and manage information.

Responsibilities

• Speak with customers via phone, chat, or other channels about telecom services.
• Assist with mobile plans, internet services, billing, accounts, devices, connectivity, and features.
• Ask questions to understand customer needs and guide to a solution.
• Investigate issues and walk customers through practical steps.
• Explain products, services, charges, and processes clearly.
• Help customers choose suitable products or services when appropriate.
• Use internal systems to review accounts and process requests.
• Document conversations accurately to avoid repetition.
• Coordinate with other teams for complex issues.
• Stay updated on product changes, promotions, and services.
• Turn difficult conversations into positive experiences with patience and judgment.

Skills

English proficiency

Communication skills

Problem-solving

Listening skills

Patience

Adaptability

Tech-savviness

Organizational skills

Shift-work readiness

Job description

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Telecom Customer Service Representative to assist customers with mobile, internet, accounts, and telecom services. You will listen, diagnose, and guide customers toward clear solutions, learning products and tools along the way.

This role emphasizes clear communication, problem solving, and patience to handle diverse conversations.