Customer Service Representative | Onsite | Ortigas | Day Shift

Emapta; Mandaluyong; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift schedule

HMO coverage

Office in Ortigas

Salary Advance Program

Upskilling via Emapta Academy

Gym access (Ortigas/Makati)

Lifestyle perks

Employee referral incentives

20 annual leaves + 5 cash credits

Job summary

Emapta Philippines is hiring a Customer Service Representative to connect households in Australia with reliable technology and diverse entertainment. You will handle inquiries via phone, email, chat and social media from our Ortigas onsite hub, contributing to customer satisfaction and sustainable growth in a long-term, global career with premium opportunities.

Ideal candidates have 2–3 years in customer service, a customer‑first mindset, clear communication in English, and strong

Qualifications

• 2–3 years of experience in customer service.
• Strong customer-first mindset and clear communication in English.
• Excellent problem-solving skills and ability to navigate ambiguity.

Responsibilities

• Provide friendly, professional customer service through phone, email, chat, and social media.
• Resolve inquiries and issues for NBN, mobile, and IPTV services.
• Offer pre-sales guidance and assist with sign-ups.
• Coordinate with departments to troubleshoot and resolve concerns.
• Maintain accurate customer records and service notes.
• Escalate complex cases to appropriate teams.
• Stay updated on products, services, and policies.

Skills

Customer service

English communication

Problem solving

De-escalation

Multitasking

Attention to detail

Microsoft 365

Job description

Bring Outstanding Customer Care to Film and Television Production

Connect people with reliable technology and diverse entertainment while building a career with genuine purpose. The Customer Service Representative turns questions into solutions, strengthens customer confidence, and supports sustainable business growth. Make an impact on households across Australia through a long-term global career with Emapta, created for top 1% talent seeking premium opportunities, professional growth, balance, belonging, and lasting success.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Day Shift, Consecutive Days Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 2-3 years of experience in customer service
• Customer-first mindset with a genuine desire to help others
• Strong attention to detail and ability to learn quickly
• Proven ability to build rapport and engage customers effectivelyAbility to explain complex information clearly and simply
• Strong problem-solving skills and confidence in navigating ambiguity
• Excellent customer service skills, including patience, empathy, and de-escalation techniques
• Effective multitasking and priority management skills in fast-paced environments
• Calm and courteous approach to handling tense or challenging situations
• Excellent verbal and written English communication skills
• Proficiency in computer systems, internet browsers, basic software applications, and Microsoft 365

Responsibilities

• Provide friendly, professional, and prompt customer service through phone, email, chat, and social media.
• Resolve customer inquiries, complaints, and technical issues involving NBN, mobile, and IPTV services.
• Offer pre-sales guidance on products and services while assisting customers with sign-ups.
• Coordinate with relevant departments to troubleshoot concerns and achieve timely resolutions.
• Maintain accurate and up-to-date customer accounts and service records.
• Escalate complex concerns to the appropriate teams for further investigation and resolution.
• Stay informed about current products, services, promotions, and company policies.
• Demonstrate a positive and professional attitude in every customer interaction.
• Share feedback and insights to support continuous improvements in the customer experience.
• Participate actively in team meetings and training sessions.

About the Client

Our client is an award-winning Australian telecommunications and entertainment provider delivering affordable high-speed internet and multicultural television services nationwide. Backed by decades of industry expertise, it combines competitive pricing, reliable connectivity, and community-focused service to meet evolving customer needs. Its acclaimed broadband plans have earned multiple national awards for value and performance, while its television platform connects households with more than 100 channels representing diverse cultures from around the world, strengthening access, inclusion, and everyday entertainment for Australian families nationwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.