Australia Contact Centre Leader | Grow & Coach

Emapta; Makati; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Pioneer opportunity

Day 1 HMO

Gym access

Salary advance program

Upskilling through Emapta Academy

Annual leave 20 days

Employee referrals

Job summary

Emapta Philippines is hiring a Contact Centre Team Leader to build a premier customer service operation in Australia. Bring strong communication, coaching, and performance leadership to guide a growing team and deliver exceptional customer experiences.

This full-time onsite role at SM Megatower, Ortigas offers Day 1 HMO, salary up to PHP 100,000, and opportunities for international exposure, mentorship, and development through Emapta Academy.

Qualifications

• At least 5 years of customer management leadership experience.
• At least 3 years of direct experience supporting Australian customers.
• Excellent English communication skills for professional interactions.
• Background in home-delivery services, fibre internet, telecommunications, or on-demand delivery platforms.
• Proven ability to lead teams, manage performance, and deliver measurable operational results.
• Strong people leadership and stakeholder management skills.

Responsibilities

• Recruit, onboard, and support new Contact Center team members.
• Lead, mentor, and motivate agents to achieve KPIs and performance targets.
• Conduct regular coaching focused on quality, behaviour, and performance improvement.
• Perform evaluations, set development goals, and provide ongoing feedback.
• Identify training needs and support career growth and progression.
• Support change initiatives while fostering a positive, inclusive, and high‑performing culture.

Skills

Customer leadership

Australian support

English communication

Team leadership

Stakeholder management

Job description

Emapta Philippines is hiring a Contact Centre Team Leader to build a premier customer service operation in Australia. Bring strong communication, coaching, and performance leadership to guide a growing team and deliver exceptional customer experiences.

This full-time onsite role at SM Megatower, Ortigas offers Day 1 HMO, salary up to PHP 100,000, and opportunities for international exposure, mentorship, and development through Emapta Academy.