Customer Service Representative – Premium Telco Account

Metacom Careers; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative in Quezon City to deliver exceptional telecom support and a positive customer experience. You will handle inquiries by phone or chat, assist with accounts and billing, troubleshoot basic issues, document actions, and escalate complex concerns as needed.

This full-time role requires at least 1 month of BPO experience, good English, basic computer skills, and willingness to work shifting schedules, weekends, and holidays.

Qualifications

• At least 1 month of BPO/Call Center experience
• High school graduate or college undergraduate/graduate
• Good English communication skills
• Basic computer and internet navigation skills
• Strong customer service and problem-solving ability
• Willing to work on shifting schedules, weekends, and holidays
• Willing to undergo training

Responsibilities

• Handle customer inquiries via phone, chat, or other channels.
• Assist with account, billing, payment, and service-related concerns.
• Provide information about telecommunications products, plans, and services.
• Troubleshoot basic technical and service issues.
• Process account updates, service requests, and other customer transactions.
• Resolve customer complaints professionally and efficiently.
• Verify customer information and follow proper security procedures.
• Document customer interactions and actions taken.
• Escalate complex technical or account concerns to the appropriate department.
• Follow company policies, procedures, and quality standards.
• Maintain excellent customer service and customer satisfaction.
• Meet assigned productivity, quality, and performance targets.

Skills

Customer service

Problem solving

English communication

Flexibility

Training readiness

Education

High school diploma or equivalent

College undergraduate or graduate

Job description

We are looking for a Customer Service Representative (CSR) to provide exceptional support for a Premium Telecommunications Account. The role focuses on assisting customers with their telecom services, resolving concerns, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone, chat, or other communication channels.
• Assist customers with account, billing, payment, and service-related concerns.
• Provide information about telecommunications products, plans, and services.
• Troubleshoot basic technical and service issues.
• Process account updates, service requests, and other customer transactions.
• Resolve customer complaints professionally and efficiently.
• Verify customer information and follow proper security procedures.
• Document customer interactions and actions taken.
• Escalate complex technical or account concerns to the appropriate department.
• Follow company policies, procedures, and quality standards.
• Maintain excellent customer service and customer satisfaction.
• Meet assigned productivity, quality, and performance targets.

Qualifications

• At least 1 month of BPO/Call Center experience required.
• High school graduate, college undergraduate, or college graduate.
• Good English communication skills.
• Basic computer and internet navigation skills.
• Strong customer service and problem-solving ability.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to undergo training.

Position Details

Position: Customer Service Representative (CSR)

Account: Premium Telecommunications (Telco)

Experience Required: At least 1 month BPO experience

Employment Type: Full-Time