Customer Service Representative (Telco Account)

Metacom Careers; Taguig; On-site; PHP 200,880 - 290,160; Full time

Job summary

Metacom Careers in Taguig is seeking a customer service representative to handle telecommunications inquiries, provide effective solutions, and assist with troubleshooting.

You will document interactions, educate customers on available products and services, promote upselling when appropriate, and collaborate with the team to enhance service processes.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of BPO experience handling voice accounts or IT/technical background.
• Strong communication and interpersonal skills.
• Empathetic and patient attitude towards customers.
• Ability to work under pressure and handle stressful situations effectively.

Responsibilities

• Manage customer inquiries related to telecommunications services and products.
• Provide effective solutions and troubleshooting assistance to ensure customer satisfaction.
• Document customer interactions and follow-up on unresolved issues.
• Educate customers on available products and services, promoting upselling when appropriate.
• Collaborate with team members to enhance customer service processes and practices.

Skills

Communication skills

Education

High School Diploma

Job description

Description

• Manage customer inquiries related to telecommunications services and products.
• Provide effective solutions and troubleshooting assistance to ensure customer satisfaction.
• Document customer interactions and follow-up on unresolved issues.
• Educate customers on available products and services, promoting upselling when appropriate.
• Collaborate with team members to enhance customer service processes and practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: atleast 6 months of bpo experience handling voice account or IT /technical background
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic and patient attitude towards customers.
• Responsibilities and Duties: Ability to work under pressure and handle stressful situations effectively.