Telco Operations Lead — Graveyard Shift, Onsite

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Gratitude Philippines is seeking a hands-on Operations Supervisor for an onsite role in Makati (Alphaland), covering a graveyard shift in a fast-paced Telco environment. You will lead a dynamic team, drive performance, coach agents, and ensure service excellence.

Applicants should have at least 6 months of supervisory or team lead experience within BPO/Telco settings, with proven ability to manage a team of agents, and strong coaching, escalation, and reporting skills to keep metrics high and

Qualifications

• At least 6 months of SUPERVISORY or TEAM LEAD experience.
• Solid BPO + TELCO background (you know the industry inside out)
• Proven experience handling a team of agents (numbers matter!)
• Strong coaching, escalation management, and reporting skills

Responsibilities

• Lead a dynamic team in a fast-paced Telco environment, driving performance and service excellence while maintaining high energy and strong metrics.

Skills

Supervisory experience

BPO background

Team leadership

Coaching & escalation

Reporting skills

Job description

Gratitude Philippines is seeking a hands-on Operations Supervisor for an onsite role in Makati (Alphaland), covering a graveyard shift in a fast-paced Telco environment. You will lead a dynamic team, drive performance, coach agents, and ensure service excellence.

Applicants should have at least 6 months of supervisory or team lead experience within BPO/Telco settings, with proven ability to manage a team of agents, and strong coaching, escalation, and reporting skills to keep metrics high and