Onsite Call Center Team Lead – Graveyard Shift

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 391,000 - 614,000; Full time

Job summary

TASQ Staffing Solutions seeks an on-site Call Center Assistant Manager/Team Leader in Alabang to lead a graveyard-shift team. You will direct daily operations, motivate staff, and drive performance while aligning tasks with organizational goals.

The role requires 2–3 years of team lead experience (insurance account preferred) and at least some college coursework. A hands-on leader who can coach, delegate, and allocate resources will thrive in this environment.

Qualifications

• 2 to 3 years of team lead/assistant manager experience, preferably under an insurance account.
• At least 2 years in college w/o back subjects.

Responsibilities

• Lead and motivate the team: Provide direction, inspire a positive work environment, and foster open communication.
• Set goals and delegate tasks: Define team goals, connect the work to the organization's objectives, and assign responsibilities based on team members' skills and expertise.
• Monitor performance and provide feedback: Track team progress using key metrics, conduct performance evaluations, and offer constructive feedback and coaching to improve skill sets.
• Manage operations and resources: Oversee daily workflows, manage project progress, allocate resources, and ensure adherence to deadlines and company goals.

Skills

Team leadership

Performance coaching

Operations management

Goal setting & delegation

Education

Some college coursework

Job description

TASQ Staffing Solutions seeks an on-site Call Center Assistant Manager/Team Leader in Alabang to lead a graveyard-shift team. You will direct daily operations, motivate staff, and drive performance while aligning tasks with organizational goals.

The role requires 2–3 years of team lead experience (insurance account preferred) and at least some college coursework. A hands-on leader who can coach, delegate, and allocate resources will thrive in this environment.