Telco - Financial Customer Representative - Virtual Interview - Makati City

Global Meta Jobs; Makati; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

HMO

Employee Assistance Program (EAP)

Integrated Medicine Program

13th Month Pay

Leaves (Vacation, Sick)

Company events

Job summary

Global Meta Jobs in Makati is seeking sales-driven, customer-focused professionals to join our Telco Sales team. You will handle voice-based inquiries, promote telco products, upsell plans and add-ons, and deliver excellent service to customers of a leading telecommunications company.

The role requires strong communication and persuasion, a minimum of 6 months call center experience, and the ability to work on-site with shifting schedules including weekends/holidays.

Qualifications

• Minimum 6 months Call Center Experience handling voice calls.
• Experience in Telco or Financial accounts is a strong advantage.
• Strong communication and persuasion skills.

Responsibilities

• Handle inbound and/or outbound voice calls related to telco services.
• Promote and upsell mobile plans, internet bundles, upgrades, and other telecom products.
• Assist customers with billing inquiries, plan changes, usage concerns, and other telco-related issues.
• Resolve service-related problems in a timely and professional manner.
• Clearly explain plan features, pricing, promos, and contract terms to customers.
• Document all call details and sales transactions accurately in the system.

Skills

Call center experience

Voice handling

Customer service

Education

High School Graduate (Old Curriculum)

K12 Graduate (New Curriculum)

College degree or units completed

Job description

Job Description

We’re on the lookout for sales-driven and customer-focused professionals to join our Telco Sales team. In this role, you will handle voice-based inquiries, promote telco products or services, upsell plans or add-ons, and provide excellent service to customers of a leading telecommunications company.

Key Responsibilities

• -Handle inbound and/or outbound voice calls related to telco services
• -Promote and upsell mobile plans, internet bundles, upgrades, and other telecom products
• -Assist customers with billing inquiries, plan changes, usage concerns, and other telco-related issues
• -Resolve service-related problems in a timely and professional manner
• -Clearly explain plan features, pricing, promos, and contract terms to customers
• -Document all call details and sales transactions accurately in the system

Compensation and Benefits

• -Competitive Base Salary + Performance-based Sales Incentives
• -HMO (Health Maintenance Organization)
• -Employee Assistance Program (EAP)
• -Integrated Medicine Program
• -Paid Leaves (Vacation, Sick, etc.)
• -13th Month Pay
• -Company-sponsored Events, Trips, and Retreats
• -Ongoing training, coaching, and development opportunities

Job Qualifications

Qualifications

Educational Background

• -Old Curriculum: At least High School Graduate
• -New Curriculum: Must be a K12 Graduate
• -College Degree or units completed is preferred

Work Experience

• -Minimum of 6 months Call Center Experience handling voice calls is required
• -1 year Voice CCE is highly preferred
• -Experience in Telco or Financial accounts is a strong advantage

Other Requirements

• -Strong communication and persuasion skills
• -Goal-oriented with a passion for sales and customer service
• -Amenable to work onsite in Makati and to shifting schedules (including weekends/holidays)
• -Must be tech-savvy and able to quickly learn telecom product offerings and systems