Telco BPO Operations Lead

Teleperformance; Philippines; On-site; PHP 200,000 - 300,000; Full time

Job summary

Teleperformance in the Philippines is seeking an experienced Customer Service Supervisor with a strong BPO Telco background to lead a team handling high volumes of routine inquiries. The role involves guiding agents, driving quality, and coordinating with internal departments to resolve customer issues.

Ideal candidates will have proven leadership experience as a supervisor and the ability to improve day-to-day call center processes in a fast-paced environment.

Qualifications

• Experience in BPO telco sectors is required.
• Proven leadership experience as a supervisor.

Responsibilities

• Handle high volume, low complexity customer inquiries in a call center setting.
• Resolve customer issues and coordinate with relevant teams to ensure timely solutions.
• Oversee daily activities of junior staff and drive process improvements.

Skills

BPO Telco

Supervisor leadership

Job description

Teleperformance in the Philippines is seeking an experienced Customer Service Supervisor with a strong BPO Telco background to lead a team handling high volumes of routine inquiries. The role involves guiding agents, driving quality, and coordinating with internal departments to resolve customer issues.

Ideal candidates will have proven leadership experience as a supervisor and the ability to improve day-to-day call center processes in a fast-paced environment.