Entry-Level Telco Customer Care Specialist (Onsite)

Metacom Careers; Misamis Oriental; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

HMO

Job Training

Relocation package

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative for a Telecommunications Account to assist customers with inquiries, service requests, and account concerns. Open to HS/SHS graduates; on-site work in Cagayan de Oro.

The role requires good English (minimum B2), strong communication, and a patient, solution‑oriented mindset. No experience is required, and relocation is available for qualified candidates from outside CDO.

Qualifications

• High School or SHS graduate.
• No experience required.
• B2 English proficiency.
• Strong communication and customer service skills.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Assist with account, billing, and telecom service concerns.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service-related issues.
• Document customer interactions and concerns.
• Escalate complex issues to the appropriate department.
• Follow company policies, procedures, and quality standards.

Skills

Customer Service

Communication

B2 English

Customer Care (CCE)

Education

High School or Senior High School graduate

Job description

Metacom Careers in the Philippines is seeking a Customer Service Representative for a Telecommunications Account to assist customers with inquiries, service requests, and account concerns. Open to HS/SHS graduates; on-site work in Cagayan de Oro.

The role requires good English (minimum B2), strong communication, and a patient, solution‑oriented mindset. No experience is required, and relocation is available for qualified candidates from outside CDO.