Telco Account Specialist - Billing & Tech Support

Sapient Global Services; Taguig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job summary

A telecommunications service provider in Taguig is seeking a Telco Account Representative. This full-time role requires strong communication skills and a high school diploma. Responsibilities include assisting customers with mobile, internet, and cable services, addressing billing concerns, and troubleshooting technical issues. Candidates must be able to work in a fast-paced environment and have basic technical knowledge of telecom services. The position offers opportunities for performance bonuses and further training.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Strong communication and interpersonal skills are crucial.
• Basic technical knowledge of telecom services is needed.

Responsibilities

• Handle customer inquiries regarding telecom services.
• Assist customers with billing concerns and account changes.
• Troubleshoot basic technical issues related to services.

Skills

Good communication and interpersonal skills

Basic technical knowledge of telecom services

Strong problem-solving and troubleshooting abilities

Ability to work in a fast-paced customer service environment

Basic computer and system navigation skills

Education

High school diploma or equivalent

Job description

A telecommunications service provider in Taguig is seeking a Telco Account Representative. This full-time role requires strong communication skills and a high school diploma. Responsibilities include assisting customers with mobile, internet, and cable services, addressing billing concerns, and troubleshooting technical issues. Candidates must be able to work in a fast-paced environment and have basic technical knowledge of telecom services. The position offers opportunities for performance bonuses and further training.