Technology Senior Engineer | Network Infrastructure

Trends Group, Inc.; Philippines; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Trends Group, Inc. is seeking a Senior Technology Engineer to implement, support, and manage network and security infrastructure.

Configurations, deployment documentation, and troubleshooting of hardware/software are core tasks, with flexibility for onsite or remote work. The role requires at least 2 years leading network implementations, familiarity with Fortinet, Palo Alto, Cisco Firepower, and Checkpoint, and CCNA certification.

Qualifications

• 4-year IT-related degree required.
• 2+ years of related experience in leading network implementations or lead support.

Responsibilities

• Implementation and post-sales activities.
• Project implementation of Network and Security devices.
• Provide consultation and phone/email/onsite technical support.
• Coordinate with Project Manager and SDM on project plans.
• Act as technical lead to ensure project completion on schedule.
• Lead technical discussions with customers and teams.
• Update and close service desk cases efficiently.
• Acquire training and certifications related to assigned products.
• Attend client meetings and conduct POC when needed.
• Create reports and low-level design documents.
• Maintain 24x7 standby availability for incident support; on-call rotation.
• Mentor peers and develop SME in assigned products.

Education

BS in Electronics Engineering

BS in Electronics and Communications Engineering

BS in Information Technology

BS in Computer Engineering

BS in Computer Science

BS in Information System

CCNA certification

Tools

Fortinet

Palo Alto

Cisco Firepower

Checkpoint

Routing and Switching

Job description

I. PURPOSE

Senior Technology Engineers are responsible for implementing, providing technical support and managing networks and network security of an organization. The role includes system configurations, documenting and managing the installation of a new network and network security, maintaining, and upgrading existing systems as necessary and troubleshooting network and network security related issues. Senior Technology Engineers deal with both hardware and software.

II. DUTIES AND RESPONSIBILITIES

• Responsible for Implementation and Post-sales activities
• Involved in Project Implementation of Network and Security devices
• Provide consultation and phone/email/onsite technical support in ensuring customer satisfaction
• Work closely, coordinate and update plan of activities with immediate superior, Project Manager and SDM if working for project implementation and key accounts respectively
• Acts as technical lead on project implementation and ensures project completion based on agreed timeline
• Leads technical discussion with customer, principals, internal team and other stakeholders related to deployment approach and methodology, incidents, root cause analysis and other technical matters
• Use essential job tools and applications diligently
• Properly update and close all assigned service desk cases as fast, timely and efficiently as possible.
• Acquire training and certifications related to product assigned
• May attend to client meetings and conduct Proof of Concept (POC) to clients
• Creates reports, technical documentation including low level design documents
• Ensures availability on standby 24x7 for incident support calls. Willing to be assigned on a shifting schedule - working from home or onsite and willing to be part of the on-call rotation.
• Share knowledge and skills, provide technical guidance with other engineers
• Develop to become a Subject Matter Expert on assigned Network and Security product
• Acquire professional level of training and certifications related to product assigned and soft skills

III. QUALIFICATIONS

A. Minimum Education

• A graduate of any 4-year IT related courses:
• BS in Electronics Engineering
• BS in Electronics and Communications Engineering
• BS in Information Technology
• BS in Computer Engineering
• BS in Computer Science
• BS in Information System

B. Minimum Experience/Training

• With at least 2 years of related experience in leading the implementation and taking the lead support on any of the following product solution is preferred:
  • Fortinet
  • Palo Alto
  • Cisco Firepower
  • Checkpoint
  • Routing and Switching
• Holder of CCNA certification or any associate level of certification on networking and/or network security