Technician 1, Monitoring Service (Technical Support)

Risewave Consulting Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Work from Home

Job summary

Risewave Consulting Inc. is seeking a Fresh Graduate for a Full-time Alarm Management position in Quezon City. The role involves monitoring refrigeration and HVAC alarms while providing top-notch customer service and troubleshooting support.

Ideal candidates should possess a 4-year degree and basic knowledge of computer applications. This hybrid role offers a dynamic work environment suitable for motivated graduates seeking to start their careers.

Qualifications

• Fresh graduate acceptable with a degree in any field.
• Preferred experience in interactive customer service.
• Knowledge of computer applications like MS Office.

Responsibilities

• Perform alarm management and monitor refrigeration/HVAC alarms.
• Answer inbound calls and service requests.
• Provide documentation and decision-making based on alarm analysis.

Skills

Computer Applications (MS Office)

Customer Service

Data Analysis

Education

Any 4-year degree

Tools

MSSR

Salesforce

VMWare

ININ

Job description

Risewave Consulting Inc.

Hybrid - Quezon City Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

JOB OBJECTIVE

This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations.

This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH

• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
• Deliver alarm information with accurate documentation by calling or sending email to external customers
• Provide sound decision based on alarm history and graph analysis
• Update and confirm completed work orders pursuant to customer procedures
• Answer inbound and transferred calls and address them as necessary

EDUCATIONAL BACKGROUND

• Graduate of any 4‑year degree

WORK EXPERIENCE OR TRAINING

• Fresh graduate is acceptable
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage

KILLS AND ABILITIES

• Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
• Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ)

OTHER WORK CONDITIONS

• Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.
• Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.
• Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.

COMPETENCY PROFILE

• Customer Focus
• Communicates Effectively
• Drives Results
• Action Oriented
• Self-Development

Working Location

Current latitude and longitude 14.655689898287525, 121.02885408769515