Technical Writing Team Lead & Knowledge Management

Covestic Inc; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Covestic Inc. seeks a Content Specialist Team Lead to guide the technical writing function, governance, and enterprise knowledge management initiatives.

The role blends hands-on leadership with strategic oversight, partnering with engineering, ITSM, operations, and service delivery to drive documentation programs from intake through retirement. The Lead will mentor writers, manage capacity, and ensure documentation is accurate, standardized, and aligned with business objectives, delivering

Qualifications

• 7+ years of technical writing or knowledge management experience in enterprise IT.
• 2+ years of experience leading or mentoring documentation teams.
• Experience managing enterprise Knowledge Management programs.
• Experience working directly with executive and client stakeholders.
• Strong understanding of documentation governance and lifecycle management.
• Must work Pacific Time zone hours.

Responsibilities

• Lead the Technical Writing function and governance initiatives.
• Mentor and develop Technical Writers.
• Coordinate workload, capacity planning, and delivery.
• Engage with client stakeholders, ITSM, and operations.
• Drive knowledge management initiatives from intake to retirement.
• Establish documentation standards and templates.
• Monitor metrics and provide status updates.
• Transition documentation governance into BAU operations.

Skills

Technical writing

Knowledge management

Team leadership

Stakeholder management

Project management

Communication

Executive communication

Facilitation

Education

Bachelor's degree or equivalent

Tools

ServiceNow Knowledge Management

Confluence

SharePoint

Jira

Microsoft 365

Job description

Covestic Inc. seeks a Content Specialist Team Lead to guide the technical writing function, governance, and enterprise knowledge management initiatives.

The role blends hands-on leadership with strategic oversight, partnering with engineering, ITSM, operations, and service delivery to drive documentation programs from intake through retirement. The Lead will mentor writers, manage capacity, and ensure documentation is accurate, standardized, and aligned with business objectives, delivering